Haven Resort at night

Confession time: I never did the college ” Cancún” trip. I’m not a huge party person and when I’m near a beach I mainly want to relax with a drink in my hand. That’s probably the reason why I said “why not” when bae suggested that we spend time in the Mexican city for a few days at the Haven Riviera Cancun resort.


Haven Riviera is a 5-Star, adults-only all-inclusive resort located in Cancún, Quintana Roo Mexico. It is a member of Hipotels Hotels & Resorts, which is a family-owned Spanish hotel collection founded in 1970 in Mallorca Spain. This group owns a string of 4 and 5-star resorts, mainly in Europe with Haven Riviera as one of the exceptions.

All-Inclusives can be campy and gimmicky, and there was certainly a bit of that here (Casino Night and the Burlesque” Show). However, at Haven Riviera Cancún the laid-back vibes, service and food were more prominent and exceeded expectations.

Stunning Vistas

The first thing you notice once you make your way through the architecturally pleasing lobby is the pool and ocean views. I felt my body instantly relax when presented with the pool view and ocean backdrop – a panacea for a weary spirit.

Waking up to the sun’s reflection on the ocean’s surface makes for a peaceful vista after rising in the morning.

Beyond Hospitality

From the moment we exited our cab at the resort, we were met with great customer service. As part of the Serenity Club package, we were provided with a Butler who attended to all of our needs. We were able to communicate with them through WhatsApp and they took care of whatever we needed…the majority of the time. Booking for our restaurants, options for several types of pillows types and aromatherapy scents

Room with a View

Our Serenity Club room was an ocean front Junior Suite on the second floor in one of the quieter buildings on the property just as we wanted. We could have selected a ground floor room with a swim-out option, but this worked better for us on this trip.

Beyond the obvious amenities, there was a jacuzzi on the private patio, a rainfall shower, a safe, a steamer in lieu of an iron, and a mini-bar stocked with Coca-Cola products, beer, and snacks that were replenished daily.

There was a “dumb-waiter” type mechanism for the room that I think more hotels should have. It was a small locked door that opened from both outside and inside the room. The mechanism was used for receiving or purging items without being disturbed; it was very convenient. I can see wherethis might potentially be a security hazard in other places, but for our purposes at a secluded resort it was beneficial.

Poolside Living

The pool was our true home during our stay. We lounged for several hours a day soaking up sun and beverages. The swim-up bar was a great boon, and we never strayed too far from it. One could not ask for a more relaxing way to spend a day. Well, except maybe going to the spa.

Spa Treatment

MySenses is the spa at the resort and I highly recommend visiting daily with your Serenity Club access. The Hydrotherapy and massage were more than worth it. I’m not a major spa person, but any residual tension I had melted away in the deft hands of an expert masseuse.

Final Thoughts

Overall, our experience at Haven Riviera Resort was very positive. Our trip was a “do-the-least” trip, and we executed that perfectly.

A few things to keep in mind if you’re planning to book:

  • We ended up going during high seaweed season that occurs from May to October. Since we aren’t huge beach folks, this wasn’t an issue. If you’re someone who needs to dip themselves in the ocean, keep this in mind.
  • Spend the extra money for the Serenity Club so you can get a quiet beachfront room, everyday spa access, and a Butler.
  • Although the services was mainly excellent, there were still times when I would text our Butler and they would take an hour or two to respond. This was rare, however.
  • The resort was operating at about 45-50% capacity which was fine for us as there weren’t any large crowds and we received immediate attention for the most part.
  • Most of the staff speak English of varying levels, but definitely appreciate when you respond in their native language.

I’ll talk about the excellent food later as I felt it deserved its own entry. Until next time…


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